General Information

• I cannot participate the event, can I make changes or cancel the tickets?
• I want to cancel my tickets. What should I do?
• Can I change my seats?
• Can I make date change?
• Do you inform me if the event I purchased the ticket is canceled?
• I purchased my ticket at the event venue, how can I get refund?

Refund Process

• Event Status Updates
• There is an alteration (date, time, venue change, etc.) of my event I purchased the ticket. What should I do?
• In case of canceled events, why do I have to return my ticket back? Is this information not already registered to you?
• My event has been canceled. By which date can I return my ticket?
• Do I have to accept changes to events?
• The credit card I used to purchase my tickets expired. How do I get refund if the event is canceled?