First of all, we ask you to check if your PDF Ticket is in your spam box or not.
If you have not received your PDF Ticket, there may be a mistake in the email address you shared with us when purchasing your ticket. In this case, you can contact us by filling out the form on this link and briefly mentioning your problem in the note section and adding your correct email address. Our customer service representatives will redirect your PDF Ticket to your email address as soon as possible.
If you made your purchase with your Biletix membership, we would like to remind you that you can easily access your PDF Ticket (digital tickets) from "My Account" section of our website.