Souvenir Ticket Sales Agreement
Pursuant to Article 3 of the Law No. 6563 on the Regulation of Electronic Commerce and other relevant provisions of the legislation, all identifying information regarding Biletix Ticket Distribution Printing and Trade Inc. (“Biletix”) is available in the “About Us” section of our website and also in the Preliminary Information Text. We have designed our “Souvenir Ticket Sales Agreement” (“Sales Agreement”), the provisions of which are set out below, in a way that will satisfy you and inform you in detail about your purchasing process on our website with the extension www.biletix.com (“Site”) and/or the Biletix application (“application”). We would like to state that sales made through the website and/or digital application are subject to distance sales regulations, and the contractual terms between the Parties are determined within the framework of distance sales contract rules. Since our Company has shared the provisions of the sales agreement and the preliminary information text with you in accordance with the legislation before the establishment of the contract, we recommend that you read the Preliminary Information Text and the Sales Agreement before confirming your order and purchasing any ticket/service. Our Sales Agreement also constitutes a part of our Terms of Use. By confirming your order and/or completing ticket/service purchase transactions through our website or digital application, you will be deemed to have read, understood and accepted the Preliminary Information Text, Terms of Use, Sales Agreement provisions and Privacy Statement as they are. If you have any request or complaint/reservation contrary to the sales policy and/or agreement provisions, we recommend that you visit the Help page and/or contact us through the contact numbers specified on our website and/or check the frequently asked questions section before completing any ticket/service purchase and confirming your order. By purchasing a souvenir ticket from our Site and/or application and confirming your order, we emphasize that you will be deemed to have accepted that you are bound by the provisions of this Agreement previously provided to you. Therefore, when you purchase a souvenir ticket/service from our Site and/or application, we emphasize that all processes, procedures and transactions related to souvenir tickets will be governed exactly by the provisions of the Agreement below.
As you have been previously informed through the Preliminary Information Text, by confirming your souvenir ticket order; before the purchase stage; you accept, declare and undertake in writing that you have been informed of and understood: a) all necessary information and contact addresses regarding our Company, b) all features of the souvenir ticket and service you purchased and the total ticket/service price including all taxes, c) information regarding payment, delivery, performance and the resolution methods for complaints as set out in the contract, d) contractual information stating that you may submit your applications regarding disputes to the Consumer Court or the Consumer Arbitration Committee, subject to the requirement of applying to mediation before filing a lawsuit in accordance with Article 73/A of the Law on the Protection of Consumers, e) that you have the right of withdrawal within fourteen days without providing any justification and without paying any penalty as per the provisions of the legislation, however, after the event has taken place and production has started, in accordance with Article 15 (b) of the Regulation on Distance Contracts (“Regulation”), you do not have the right of withdrawal/cancellation, and consequently that you are aware of all provisions set forth in the contract. We also emphasize that before confirming your orders and purchasing the souvenir ticket/service, the required preliminary information obligation has been fulfilled and you have been informed within the scope of the legislation, your approval of the preliminary information has been obtained electronically, and that the preliminary information approval constitutes an integral part of this Agreement. In addition, we would like you to know that through this agreement and your prior approval, you have been clearly and understandably informed that “you will be under an obligation to pay if your souvenir ticket/service purchase order is confirmed.”
Terms and Conditions / Contractual Provisions Regarding the Purchase/Sale of Souvenir Tickets
Biletix Ticket Distribution Printing and Trade Inc. (“Biletix”), our Company, within the scope of legal regulations and contractual provisions, carries out the sale and distribution of tickets for events (all kinds of sporting, cultural and entertainment shows and/or exhibitions with or without a fixed duration) and sports competitions. Souvenir Tickets, on the other hand, are physical products created upon order in events where the souvenir ticket option is offered, to be printed and delivered personally after the event has taken place; they do not provide entry to the event and are offered solely for commemorative purposes and do not constitute official tickets. Souvenir Tickets are offered only as an “additional product” provided that a ticket to the relevant event is purchased. We would like to state that Biletix is not the organizer of the event and has no authority or rights regarding the events and/or their content and therefore has no responsibility. Our Company does not act on behalf of or for the account of event organizers and does not have any legal/commercial relationship with organizers under any name whatsoever such as dealership, distributorship, representation, sub-dealership, etc.
The souvenir ticket option and sales are not valid for every event/sports competition and are valid only for events/sports competitions where event organizers allow the sale of souvenir tickets. Since event contents are determined by the organizers, Biletix has no responsibility if the organizer does not permit the sale of souvenir tickets for the relevant event. If the event organizer allows the sale of souvenir tickets for the event it organizes, souvenir ticket sales will be offered to you as an “additional product,” and customers who wish may purchase the souvenir tickets of the relevant event while purchasing a ticket for the event by paying the fee and accepting the terms. For the avoidance of doubt, we would like to emphasize that souvenir tickets are separate and independent from event tickets. Therefore, it is not possible to enter an event and/or benefit from an event with souvenir tickets. However, since souvenir tickets are offered for sale as part of the “additional product” of the event, it will not be possible for customers who do not purchase a ticket for the event to purchase only the souvenir ticket of the relevant event. Souvenir tickets cannot be purchased alone. Therefore, only consumers who purchase a ticket for the relevant event and add the souvenir ticket additional product to their orders by accepting its provisions will be able to purchase a souvenir ticket within the scope of the relevant event.
For events with the souvenir ticket option, all service fees/payment amounts related to the souvenir ticket and the rules of the souvenir ticket are submitted for the approval of you, our customers who wish to purchase a souvenir ticket. Without presenting detailed information about the souvenir ticket for your approval, the next stage, which is the payment stage, is not reached, and once the payment stage is completed, the purchasing process ends and ticket sales are finalized. The person purchasing the souvenir ticket declares and undertakes that they purchase the souvenir ticket exclusively for personal use without any commercial purpose and will not use the souvenir ticket for any commercial business or other commercial activity. For example, the purchased souvenir ticket cannot be sold to third parties in any way, cannot be offered for sale with an additional fee or otherwise; the purchased souvenir ticket cannot be used for promotional or other commercial purposes, including but not limited to advertising, competitions and lotteries, or in any unlawful manner. Selling the souvenir ticket to others for commercial purposes and/or selling it or attempting to sell it at a price higher than the price written on it constitutes/may constitute a justified reason for authorities to confiscate the ticket and/or cancel the ticket without any refund or granting any other rights.
Since souvenir tickets will be printed and enveloped personally upon order, deliveries will be made by cargo. The cargo fee is included in the sale price and will be charged to your credit card used during the purchase process. Therefore, you will not need to make any additional payment to the cargo. Souvenir tickets will be sent to the address you provided 2 weeks after the event ends via the contracted cargo company. The souvenir ticket will in any case be delivered within the legal period not exceeding 30 days. Please make sure that the address and the recipient’s information are correct to avoid problems during delivery. During delivery, a Mail Order Request Form or Delivery Form may be signed.
The obligation to check and safeguard your souvenir tickets belongs to you. Souvenir ticket holders are directly responsible for the use, safekeeping and all transactions in which the ticket is used. In case souvenir ticket holders lose their tickets, their tickets are stolen, or they suspect that their tickets are used for an unauthorized transaction, they must immediately report this to the Biletix Call Center at 0850 755 5555. Please note that tickets may become unusable due to damage caused by direct sunlight or heat, and keep them in a safe place. In the event that sold tickets are lost, stolen, damaged or destroyed in any way, ticket replacement/reprinting or refund will not be made. Except for cases where the Souvenir Ticket is defective or damaged as a result of the production process and/or is damaged due to reasons arising from Biletix or its employees, Souvenir Tickets will not be reprinted, reproduced or replaced.
Within the scope of the provisions of the legislation, you have the right to withdraw from the contract within 14 (fourteen) days without providing any justification and without paying any penalty. However, pursuant to subparagraph (b) of Article 15 of the Regulation titled “exceptions to the right of withdrawal,” contracts regarding “goods prepared in line with the consumer’s requests or personal needs” are among the exceptions to the right of withdrawal. Since Souvenir Tickets will be printed and enveloped personally upon your order after the event has taken place, when you purchase a souvenir ticket from our website, after the event has taken place and production has started, you will not have the right of withdrawal/cancellation in accordance with Article 15/b of the Regulation. Therefore, we strongly remind you that before confirming and purchasing your souvenir ticket order, you should complete the sales process by knowing up to which stage your right of withdrawal is valid and from which stage onward you no longer have the right of withdrawal. Refund amounts will be limited to the refund of the ticket price written on the purchased souvenir ticket.
Since souvenir tickets will be printed and delivered after the event and are within the scope of the “additional product” of the event, if the event is canceled for any reason, Souvenir Tickets will also be automatically canceled without the need for any additional action/application and their fees will be refunded to your card/account used in the transaction. Since events are organizer events, Biletix is not responsible for the cancellation of the event and therefore the cancellation of the souvenir ticket.
In order to be informed about possible updates regarding the souvenir ticket you purchased, please make sure that the contact information you have provided/shared with us is up to date and correct and that your messages are not moved to the junk (SPAM) folder. Please note that we can only reach you within the scope of the contact information you have shared with us. In addition, the obligation to check and read your messages belongs to you, and Biletix is not responsible for your failure to check your messages in due time and/or not checking them.
Souvenir Tickets do not have a cash redemption value and cannot be exchanged for cash, converted into cash and/or requested to be converted into cash.
Apart from the amount you paid for the souvenir ticket, Biletix has no other obligations, commitments or responsibilities regarding souvenir tickets/souvenir ticket sales and/or events/competitions - event contents. Therefore, you accept and undertake in advance that you cannot request from Biletix any other amount whatsoever under any name such as travel expenses, accommodation expenses, parking-fuel-toll expenses-exchange rate differences-inflation differences-interest, etc., other than the amount you paid for the souvenir ticket. You are deemed to have accepted, declared and undertaken in advance that Biletix’s liability is limited by this article and that under no name whatsoever, you will not hold Biletix liable beyond the liability limit in this article.
During the ticket purchase stage, please purchase the souvenir ticket by also reviewing the rules under Please Note, if any, and/or the Event Rules related to the event. If you cannot comply with the conditions in the Please Note section or the event rules, or if you have a situation contrary to the rules, do not confirm your order. We would like to state that the announced Event Rules and the Please Note section are an integral part of the souvenir ticket and that by purchasing the ticket, you will be deemed to have accepted the Event Rules as well.
If you would like to obtain information about your souvenir ticket purchase transaction, you can call Customer Services with the reference number provided to you while completing your transaction. Therefore, please do not forget to keep your reference number. In addition, you can easily download the invoices of the tickets you purchased via www.biletix.com/eticket address, or you can request your invoices by contacting customer services through our help pages.
Our Agreement and our Website have been prepared in Turkish and English. In case of any difference and/or contradiction between the texts, the Turkish text shall prevail. We recommend that you conduct transactions in the language you are proficient in while reading the agreements and placing your order, and we emphasize that Biletix is not responsible for transactions and/or evaluations made due to incorrect language selection.
Electronic commercial messages may be sent to you within the scope of the provisions of the legislation. For commercial electronic messages sent to your electronic communication addresses for purposes such as promotion, marketing, celebration and wishes, prior approval is obtained by our Company and/or through the commercial electronic message management system (İYS), provided that you are informed in advance. Approval remains valid until the right to refuse is exercised, and you also have the right to refuse to receive commercial electronic messages at any time without providing any justification. The method of refusal notification is communicated to you within the scope of the legislation. Likewise, you can exercise your right to refuse via İYS. However, if you provide your contact information for the purpose of being contacted, no additional approval will be obtained for commercial electronic messages regarding changes in the services provided and/or usage. In addition, no prior approval is required for messages containing notifications regarding ongoing subscription or membership status, collection, debt reminders, information updates, purchase and delivery or similar situations, and in cases where the service provider has an obligation to provide information under the relevant legislation.
This contract text is stored by Biletix data after the establishment of the contract, and you can easily access this contract from the “Contracts and Policies” section under the “Policies & Notices” section of our website as of its revision dates. If you wish, you can also easily access a physical copy by taking a printout of the contract. Therefore, we would like you to know that the contract provisions and general terms are made easily available and storable by you. Your access to the contract will continue in proportion to your access to our website.
Privacy rules regarding the use of our website/application and this contract are detailed in the “Terms of Use” under the Contracts & Policies section and the “Privacy Policy” section under the “Policies & Notices” section. In this context, we inform you that you should carefully read and review the Terms of Use and Privacy Policy sections/provisions and notify us if you have different requests. Our Terms of Use and Privacy Policy are also annexes and integral parts of this Agreement and will be applied and have effect together with the Agreement. Therefore, we emphasize that by confirming this Agreement and/or the order, you will also be deemed to have accepted the Terms of Use and Privacy Policy provisions. In case of any contradiction between the relevant texts, the provisions of this Sales Agreement shall prevail primarily as they constitute a special regulation.
Biletix is responsible for the storage and security of personal data obtained within the scope of the relevant legislation. In addition, subject to legal regulations, we state that your personal data cannot be transferred to third parties without your consent and cannot be used for purposes other than those notified to you. We also state that you can access all detailed information regarding the storage and use of your personal data from the “Privacy Policy” and “Information on the Protection of Personal Data” sections under the “Policies” section of our Website, and we reiterate that the Privacy Policy and the Information on the Protection of Personal Data text are also annexes and integral parts of this Agreement.
All intellectual and industrial property rights and other rights of Souvenir Tickets belong to Biletix Ticket Printing Distribution Inc.
All these terms and conditions are subject to Turkish Law. Biletix has informed all consumers in advance about the contract provisions and content before purchasing the ticket and therefore before the establishment of the contract, and has also fulfilled the preliminary information obligation before the establishment of the contract. By purchasing a souvenir ticket and confirming the order, you will be deemed to have accepted that preliminary information has been provided to you regarding the souvenir ticket/service you purchased and that you have accepted the provisions of this agreement, and we state that this article constitutes written evidence. In the event of any dispute arising from this Agreement and/or the purchase of services or tickets, our primary objective is to resolve the dispute amicably. However, in cases where an amicable resolution cannot be reached, we would like you to know that consumers who purchase tickets from our website may bring their disputes, within the monetary limits specified in the relevant legislation, to the consumer arbitration committee or, in accordance with Article 73/A of the Law on the Protection of Consumers, to the consumer court subject to the requirement of applying to mediation before filing a lawsuit.
Biletix Ticket Distribution Printing and Trade Inc.
MERSIS No: 0171009936100018
Tax No: Boğaziçi Corporate Tax Office 171 009 9361
Contact Address: Ayazağa Neighborhood Azerbaijan Street 1B Block No: 3B Interior Door No: 2, 34396 Sarıyer, Istanbul, TURKEY
Contact Information: https://www.biletix.com/contactus/TURKIYE/tr
Telephone: 0212 365 0000
E-mail: info@biletix.com
(Update Date: 25.04.2026)