Biletix Ticket Distribution Printing and Trade Inc. (“Biletix”), our Company, within the scope of legal regulations and contractual provisions, carries out the sale and distribution of tickets for events (all kinds of sporting, cultural and entertainment shows and/or exhibitions with or without a fixed duration) and sports competitions. Souvenir Tickets, on the other hand, are physical products created upon order in events where the souvenir ticket option is offered, to be printed and delivered personally after the event has taken place; they do not provide entry to the event and are offered solely for commemorative purposes and do not constitute official tickets. Souvenir Tickets are offered only as an “additional product” provided that a ticket to the relevant event is purchased. Before the purchase of a souvenir ticket and the establishment of the sales contract, and prior to confirming your order, we would like to inform you in accordance with the Regulation on Distance Contracts and other relevant legislation, and to fulfill our obligations regarding preliminary information:
- The service subject to your order and the contract is the sale of a souvenir ticket.
- The full title of our Company: Biletix Ticket Distribution Printing and Trade Inc., MERSIS number: 0171009936100018, and tax identification number is Boğaziçi Corporate Tax Office 171 009 9361. You can easily reach our Company via the telephone number +90 850 755 5555 and through the form available at the link, and/or submit your complaints. In addition, pursuant to Article 3 of the Law No. 6563 on the Regulation of Electronic Commerce, all identifying information about Biletix is also available up to date in the “About Us” section of our website.
- The total price of the souvenir ticket you intend to purchase, including all taxes, as well as all information regarding the souvenir ticket and its delivery methods, will be presented to you in detail on the page of the souvenir ticket you plan to purchase. Therefore, before confirming your order and the establishment of the sales contract, all details and information regarding the souvenir ticket you intend to purchase are provided to you in detail. By confirming your order; before purchasing the souvenir ticket; you accept, declare and undertake in writing that you have been informed of and understood all provisions of the contract, including: a) all necessary information and contact addresses regarding our Company, b) all features of the souvenir ticket and service you purchased and the total ticket/service price including all taxes, c) information regarding payment, delivery, performance and the resolution methods for complaints as set out in the contract, d) contractual information stating that you may submit your applications regarding disputes to the consumer arbitration committee within the monetary limits specified in the relevant legislation or, in accordance with Article 73/A of the Law on the Protection of Consumers, to the consumer court subject to the requirement of applying to mediation before filing a lawsuit, e) that you have the right of withdrawal within fourteen days without providing any justification and without paying any penalty as per the provisions of the legislation, however, after the event has taken place and production has started, in accordance with Article 15 (b) of the Regulation on Distance Contracts (“Regulation”), you do not have the right of withdrawal/cancellation, and consequently that you are aware of all provisions set forth in the contract.
- In the event of any dispute arising from the purchase of services or souvenir tickets, our primary objective is to resolve the dispute amicably. However, in cases where an amicable resolution cannot be reached, we would like you to know that consumers who purchase souvenir tickets from our website may bring their disputes, within the monetary limits specified in the relevant legislation, to the consumer arbitration committee or, in accordance with Article 73/A of the Law on the Protection of Consumers, to the consumer court subject to the requirement of applying to mediation before filing a lawsuit.
- Within the scope of the provisions of the legislation, you have the right to withdraw from the contract within 14 (fourteen) days without providing any justification and without paying any penalty. However, pursuant to subparagraph (b) of Article 15 of the Regulation titled “exceptions to the right of withdrawal,” contracts regarding “goods prepared in line with the consumer’s requests or personal needs” are among the exceptions to the right of withdrawal. Since Souvenir Tickets will be printed and enveloped personally upon your order after the event has taken place, when you purchase a souvenir ticket from our website, after the event has taken place and production has started, you will not have the right of withdrawal/cancellation in accordance with Article 15/b of the Regulation. Accordingly, we advise that prior to confirming and purchasing your souvenir ticket order, you review the sales process thoroughly to understand the point at which your right of withdrawal remains applicable, and at which stage it ceases to be valid.
- Additionally, we would like to state that we have prepared our Sales Policy and Sales Agreement in a manner that will satisfy you as a customer and inform you about the purchasing process on www.biletix.com and the Biletix application. After this preliminary information form is read and accepted by you electronically, the stage of establishing the sales contract will be initiated. Our Sales Policy and Agreement also constitute a part of our Terms of Use. By completing the purchase of a souvenir ticket, you will be deemed to have read, understood and accepted the Terms of Use, Sales Policy and Agreement provisions, and Privacy Statement in their entirety. If you have any request or complaint contrary to the sales policy and/or agreement provisions, we recommend that you visit the Help page and/or contact us via the communication numbers specified above and/or on our website before completing any souvenir ticket purchase and confirming your order. Before confirming your order and the establishment of the sales contract, we hereby inform you that you have been duly informed in writing in detail within the scope of the legislation through this Preliminary Information Text, and that prior to the order, your approval of the preliminary information has been obtained and that such approval will constitute an integral part of the Sales Agreement.
Yours sincerely,
Biletix Ticket Distribution Printing and Trade Inc.
Mersis No: 0171009936100018
Tax No: Boğaziçi Corporate Tax Office 171 009 9361
Contact Address: Ayazağa Neighborhood, Azerbaijan Street, Block 1B No: 3B Interior Door No: 2, 34396 Sarıyer, Istanbul, TURKEY
Other Contact Information:
Internet: https://www.biletix.com/contactus/TURKIYE/tr
E-mail: info@biletix.com
Telephone: +90 212 365 00 00