In case of canceled events, why do I have to return my ticket back? Is this information not already registered to you?

Biletix Help
Cancelled & Altered Events
Refund Process

Event Status Updates
My event was postponed due to Coronovirus, but my refund is not made because the new date is not confirmed. Why?
There is an alteration (date, time, venue change, etc.) of my event I purchased the ticket. What should I do?
In case of canceled events, why do I have to return my ticket back? Is this information not already registered to you?
My event has been canceled. By which date can I return my ticket?
Do I have to accept changes to events?
The credit card I used to purchase my tickets expired. How do I get refund if the event is canceled?

All the tickets sold and printed on physical ticket stock via Biletix are stamped by the Ministry of Finance and constitute as an invoice. Therefore, in case of any alteration or cancellation, it is legally obligatory to return the tickets back to Biletix.

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