You do not need to take any action for your digital tickets and paper tickets you have not picked up physically if you paid by credit card. Your ticket amount will be automatically refunded to your credit card within 10 business days.
If you have picked up your tickets physically, you are required to deliver your tickets to any ticket sales store as soon as possible, so that the refund process can be started.
A copy of the form evidencing delivery of your tickets will be sent to Biletix Finance Department by the relevant retail outlet along with your tickets to start your refund process. When we receive your tickets, your transaction will be canceled and refunded to the bank stated in the form. The refund will be credited to your account within 10 business days.