Our goal is to complete refund process within 7 business days at the latest. This may sometimes extend to 10 business days due to the intensity of cancellation and/or delays caused by the banks. However, if your ticket amount has not yet been refunded to your account despite elapse of these 10 days, it means that there is a problem. We advise you to contact our call center on +90 850 755 5555 as soon as possible.
Our call center is operational between the hours 10:00-19:00 every day of the week.