For your tickets purchased with credit card/debit card from our retail outlets;
We kindly request that you fill out the "Refund request for altered events" form on our help pages and add a picture of your tickets to the form.
The reference number is located on the right side of the ticket, at the bottom of the Ministry of Finance and serial number. It consists of some groups of numbers and looks like as follows:
XX(X) XXXX(X) XXXXXX XXXXXX
- The first set of numbers can be 2 or 3 digits and shows where your ticket was printed.
- The second set of numbers can be 4 or 5 digits, and belongs to the staff that performs your transaction.
- The third set of numbers is 6 digits and shows the date you made your transaction.
- The fourth set of numbers is 6 digits and shows the time your transaction occurred.
All the tickets sold and printed on physical ticket stock via Biletix are stamped by the Ministry of Finance and constitute as an invoice. Therefore, in case of any alteration or cancellation, it is legally obligatory to return the tickets back to Biletix. You must send your tickets to “Biletix A.Ş. Ayazağa Cad. You must send it to Çelik İş Merkezi B Blok No: 3 Sarıyer, Istanbul" from the nearest Yurtiçi Kargo branch, with the post code 601294281 as soon as possible with Biletix counter payment.
Our retail outlets throughout Turkey will be closed temporarily as of March 16, 2020.
We’re experiencing very high volumes of emails and refund requests at the moment. Please rest assured that we are working hard to get through these as quickly as possible. We will be back in touch as soon as we have taken action and can only apologize for the delay.
Please don’t submit another request as it may delay our response to you. Thank you very much for your patience, and we’ll be back in touch again soon.