For your tickets purchased with credit card/debit card from our retail outlets;
We kindly request that you fill out the "Refund request for altered events" form on our help pages and add a picture of your tickets to the form.
The reference number is located on the right side of the ticket, at the bottom of the Ministry of Finance and serial number. It consists of some groups of numbers and looks like as follows:
XX(X) XXXX(X) XXXXXX XXXXXX
- The first set of numbers can be 2 or 3 digits and shows where your ticket was printed.
- The second set of numbers can be 4 or 5 digits, and belongs to the staff that performs your transaction.
- The third set of numbers is 6 digits and shows the date you made your transaction.
- The fourth set of numbers is 6 digits and shows the time your transaction occurred.
All the tickets sold and printed on physical ticket stock via Biletix are stamped by the Ministry of Finance and constitute as an invoice. Therefore, in case of any alteration or cancellation, it is legally obligatory to return the tickets back to Biletix. If you have picked up your tickets physically, you are required to deliver your tickets to any ticket sales store as soon as possible, so that the refund process can be started.