You do not need to take any action for tickets purchased with credit card/debit card and selected as "Will Call or Retail Outlet Pick-up" but not yet physically picked-up.
Your refund process has been started. Your ticket amount will be automatically refunded to your credit card/debit card.
We’re experiencing very high volumes of emails and refund requests at the moment. Please rest assured that we are working hard to get through these as quickly as possible. We will be back in touch as soon as we have taken action and can only apologize for the delay.
Please don’t submit another request as it may delay our response to you. Thank you very much for your patience, and we’ll be back in touch again soon.