I didn't get a ticket, but my credit card was charged. What should I do? You can reach us by filling the form on the help page of our website or calling our call center at +90 850 755 55 55. Our customer representatives will be happy to assist you. Related articles For 3D Secure payment, after I enter and confirm my security password on the bank screen, I get "Server Error" error. What should I do? I purchased a ticket, but I am not able to attend the event. Can I give my to someone else? When I enter my credit card number on Biletix website, when does the amount I approve is withdrawn from my card? I want to cancel my tickets. What should I do? How can I buy ticket through Biletix?