If you have not already picked up your tickets until the event day, you can pick up them only from the venue on the day of the event.

Please note that! If the transaction is made without 3D Secure; tickets can only be delivered to the credit card holder whose card used for purchasing.

To pick up your ticket; show your reference number, the credit card you used to make your purchase, your identification document to the box office personnel. For transactions with the virtual card, you are required to present an document (bank letter, statement, etc.) showing that you own the virtual card. Otherwise, you will not be able to pick up your ticket.

For secure transactions with 3D Secure; tickets can be delivered to Biletix account owner with his/her ID and reference number without the need to present the credit card.

Important Information: Deliveries from the event venue usually start 2 hours before the event starts and continue until the event time. On the day of the event, last minute crowd may occur at the box office of the event venue. We don't want such crowd to affect your entertainment. For this reason, we strongly recommend that you to pick up your tickets from Biletix retail outlets before the day of the event.

Entry to the events can vary according to the venues, events and the promoters. However, since entries are closed after the start of the event and entry is allowed during the break, you may pick up your tickets until the 2nd part of the event starts, unless otherwise noted.

Please do not forget! Tickets are not delivered from Biletix retail outlets on the day of the event.