If you have selected "Biletix Retail Outlets" as your delivery option when purchasing your ticket, you can pick up your tickets from all of our retail outlets until the day of the event.
Please note that! Tickets are not delivered on the day of the event from Biletix retail outlets. Please be sure to pick up your tickets before the day of the event!
If you made your ticket purchase using 3D Secure; tickets can be delivered to Biletix account owner with his/her ID and reference number without the need to present the credit card.
If you have not used 3D Secure in your transaction; tickets are only delivered to the credit card holder used in the payment. To pick up your tickets; you will need to show your reference number, the credit card you used to make the purchase, and your proof of identity.
If you want someone other than the credit card holder to pick up your tickets and you didn't use the someone else delivery option during your purchase; you can easily send your request by filling the form on this link. Please submit the information of the person who will pick up your tickets (Name and Surname) in the question section of the form with us.
For transactions with the virtual card, you are required to present an document (bank letter, statement, etc.) showing that you own the virtual card. Otherwise, you will not be able to pick up your ticket.
Click here to learn Biletix Retail Outlets addresses and opening/closing times where you can pick up your tickets.