If you cannot attend the event on the new date and want to refund your tickets;

To start your refund process, we kindly request you to fill out the " Refund request for altered events " form on our help pages. As soon as we receive your form, your request will be processed and your ticket amount will be automatically refunded to your credit card/debit card.

Important Reminder: For postponed events, please click to check the deadline for cancellation announced by the promoter. Tickets cannot be refunded after the cancellation date has passed.

We’re experiencing very high volumes of emails and refund requests at the moment. Please rest assured that we are working hard to get through these as quickly as possible. We will be back in touch as soon as we have taken action and can only apologize for the delay.

Please don’t submit another request as it may delay our response to you. Thank you very much for your patience, and we’ll be back in touch again soon.