What is a Refundable Ticket?
A Refundable Ticket is a service option that allows the tickets you purchase for events to be refundable under certain conditions. Here are some key details about the service:
- Service Provider: The Refundable Ticket service is provided by a company called Refund Protect.
- Refund Conditions: This service grants you the right to a refund up to 60 days after the event date if you are unable to attend due to unforeseen or urgent circumstances.
- Terms and Conditions: The terms and conditions of a Refundable Ticket are an extension of the cancellation terms and conditions of your purchase. You can access the full terms and conditions of the Refundable Ticket here.
I purchased a Refundable Ticket. How can I request a refund?
To request a refund, you can click on the form link provided in the ‘You can apply for a refund using the form here. This service is provided by Refund Protect.’ line in the Biletix Transaction Summary email sent to you at the end of the transaction.
You can access the full terms and conditions of the Refundable Ticket here.
I purchased a refundable ticket. Under what conditions can I request a refund?
You can view the full list of refund reasons listed in the terms and conditions here.
We do not provide refunds for:
- Incorrectly purchased tickets.
- Unwanted tickets (change of mind).
If I selected a refundable ticket (conditional), can I request a partial refund for my purchase?
Yes, if you wish to use some tickets and cancel others, you can request a partial refund for the tickets you purchased if your refund reason complies with the listed reasons, subject to approval of your request.
I purchased a refundable ticket. If the event is canceled or changed (date, venue, time, etc.), who should I contact for a refund?
If the event you purchased a ticket for is canceled or undergoes changes such as date, venue, or time, all refunds will be handled by Biletix.
In this case, you do not need to request a refund from Refund Protect for the Refundable Ticket (conditional).
Can I switch to a Refundable Ticket after purchasing my ticket?
No, the Refundable Ticket option can only be selected during the ticket purchase process and cannot be changed afterward.
I accidentally purchased my ticket with the Refundable Ticket option. Can I cancel this option?
No, it is not possible to cancel the Refundable Ticket option after the ticket purchase process is completed.