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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Since the Biletix Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.

If you have selected “Biletix Retail Outlet” during your purchasing process online as your delivery method, you may pick up your tickets at any Biletix Retail Outlet before the day of the event.

Remember: Tickets cannot be picked up at Retail Outlets on the day of the event. Biletix strongly recommends that you pick up your tickets at any of the retail outlets before the day of the performance.The tickets will need to be collected only by the credit card holder unless your transaction is made with 3D Secure.

You need your reference number, original credit card used for purchase and your valid photo ID such as driver’s license to pick up your tickets.

If the transaction is realized with 3D Secure, you don't have to show your credit card to the courier. You only need to show an ID and the reference number.

If you use your Virtual card to pay, you need to show a document proving that the card belongs to you (bank document, statement etc.). Otherwise, you can not pick up the ticket. Click to find out the location and the working hours of Biletix retail sales points.

Important Note: Sports tickets are not sold and/or cannot be picked up at Akmerkez Vakkorama, İş Kuleleri İş Art and Cultural Center, and Alsancak D&R Sales Points.

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